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I’m so worried we’re not using our heating and trying to cut the electricity we use
In December I received a distressing letter from Ovo apologising for a significant billing error and revealing that I owed £1,500.
It followed up with an email indicating a drastic increase in my direct debit from £215 to £600 a month. This rise is beyond my means and when I called, the still unmanageable £370 was suggested. I’m genuinely worried and need your help to resolve this.
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