Matchesfashion strikes a sour note as my £902 goes missing

I returned two coats and the parcel was lost and then it went into administration

At the end of January I bought two coats from Matchesfashion for £902. I returned them, but the parcel has been lost and now Matches has gone into administration and I don’t have the coats or the money.

I used the DHL labels provided to send them back on 27 February, and followed up a week later as I had not received a refund. I was told my package was still in transit, so I returned to the drop-off point, where staff said it would have been collected that day.

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