After we booked our trip, the arrival time and terminus were changed – but we weren’t offered a full refund
We booked a FlixBus coach journey from London to Paris, which was scheduled to arrive at Paris Bercy at 7.35am. Two weeks before the date of travel, the company informed us that the departure time had changed and that, as a result, the bus would now arrive in “Paris” at 9am. On inspection, the tickets showed that the arrival spot was not as originally planned, but Saint-Denis Université, which is about 15km outside central Paris. The change means we will miss our onward transfer.
FlixBus’s small print says that customers are eligible for a refund if the journey is delayed by more than two hours and the customer does not travel. Customer services has apologised for the “little adjustment” to our journey but insisted that we are only eligible for a voucher.
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