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Best ways to buy and how to complain: what I’ve learned as a consumer champion

As I leave my desk after 20 years of tackling readers’ problems, here are my top tips for trouble-free finances

After 20 years of writing for the Guardian – at first on Jobs & Money and more recently as one of the Consumer Champions – this is my last week before I cycle off into the sunset. Over that period I have seen, and reported on, the 2008 financial crash, the boom in bank fraud – and, more recently, the crazy time in people’s finances that was Covid.

This is what I have taken from the experience – and how it has informed the way I manage my own finances.

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