‘Sim-swap’ fraud has affected three readers – and dealing with their mobile phone company hasn’t been easy
What some O2 customers may have wanted for Christmas was a phone number, since long-cherished ones have had a habit of going astray. Whether they got lucky is another matter, as O2’s customer services can be as hard to pin down as Lord Lucan.
JD’s number was taken from her when fraudsters, pretending be her, tricked O2 into transferring it to a sim they’d acquired from another provider.
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