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My debit card and pin were stolen but Barclays is treating me as the criminal

It had sent me new ones but before they arrived £1,000 disappeared from my account

Last year we moved from the US to London to allow me to take up a new, quite prestigious job. As part of that, I opened a new bank account at Barclays last November, and deposited £1,000.

The bank duly sent out a debit card and pin to our west London address, but before either had arrived, someone had emptied the account of the £1,000 – making five, separate ATM withdrawals in south London. I was in Edinburgh when this happened, oblivious to what was going on.

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