Reader asked about replacement, repair or refund but was told muscle simulator only came with one-year guarantee
A while ago the Guardian wrote about John Lewis introducing a minimum two-year guarantee on all its electrical products.
In February 2023 I bought a £200 Therabody PowerDot muscle stimulator there for my partner to help with health issues. She has only used it occasionally. When it broke, I wasn’t concerned as I knew the retailer has a two-year promise on electrical goods.
However, when I asked about getting a refund, replacement, or a repair, I was told it only came with a one-year guarantee. I checked the definition of an electrical appliance and the Therabody muscle stimulator is one! I feel John Lewis needs calling out on this.
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