Supplier finally confirmed there had been error during IT upgrade but prepay meter saga did not end there
While studying in Glasgow, my daughter lived in a rented flat with a prepayment electricity meter. Shortly after she moved out in the summer of 2022 she was contacted by ScottishPower about a £1,000 debt.
Given it was a pay-as-you-go meter, we questioned how this was possible. But instead of investigating, the debt was passed to a recovery firm, which started chasing her for money in March 2023.
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