Eurostar derailed my efforts to book a bike on to one of its trains

I’ve been trying for four months to book a place on board but it is making it impossible

Pre-pandemic, Eurostar used to permit a small number of fully-assembled bikes on board. In January, it finally resumed the service on “selected trains” from London to Brussels. I have been trying, since then, to book bikes for our summer holiday. It’s not possible online, and, when I’ve emailed and called, promised responses never came. There has been a huge increase in bike touring which, combined with train travel, means a low-carbon holiday. So why has Eurostar made it impossible to access the service?
EP, London

Eurostar’s website tells passengers who wish to book non-folding bikes on board unspecified “selected trains”, to send an email and, ironically, to do so early to avoid disappointment. You’ve been trying for more than four months.

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