Qantas accused of misleading conduct over advertising flight own sales staff could not find

Airline denies misleading conduct after customer was unable to find flight to London for advertised $2,455 return price

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Qantas has denied it is engaging in misleading conduct despite promoting a special return fare to London on its website that was scarcely available and which its own sales staff were unable to book for customers.

The Australian Competition and Consumer Commission (ACCC) is considering a complaint which alleges Qantas breached Australia’s consumer law by advertising return economy airfares from Sydney to London’s Heathrow airport as one of its “top offers”, with prices from $2,455 per adult.

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