NDIS providers should be forced to fund ombudsman to address complaints, disability advocates say

NDIS Quality and Safeguards Commission accused of failing to address price-gouging and unscrupulous service providers

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National disability insurance scheme providers should be forced to fund a consumer rights ombudsman, advocates have argued, amid claims the government-appointed regulator is failing to address price-gouging and unscrupulous service providers.

The NDIS Quality and Safeguards Commission has faced claims complaints take too long to be processed and are frequently rejected unresolved, while independent disability advocacy organisations say they are overburdened with requests for assistance.

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