As jobs screening US, UK and EU platforms are shifted to India, viewing ‘gore’ to clean up the web has traumatised moderators
‘I had to watch every frame of a recent stabbing video … It will never leave me,” says Harun*, one of many moderators reviewing harmful online content in India, as social media companies increasingly move the challenging work offshore.
Moderators working in Hyderabad, a major IT hub in south Asia, have spoken of the strain on their mental health of reviewing images and videos of sexual and violent content, sometimes including trafficked children.
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