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Royal Mail fined £5.6m by UK regulator for missing delivery targets

Ofcom says performance missed targets by ‘significant and unexplained margin’ causing customers ‘considerable harm’

Nils Pratley: Ofcom hits Royal Mail with a regulatory twig

Royal Mail has been fined £5.6m by the regulator for missing its first- and second-class delivery targets.

Ofcom said Royal Mail missed the targets by a “significant and unexplained margin”, causing “considerable harm” to its customers.

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