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Hire car firm refused to honour a prepaid booking and rival firms had no spare vehicles
I was recently left stranded at Toulouse airport with my wife in tears after Goldcar refused to honour our prepaid booking because her paper driving licence was “not a valid document”.
We have never had this problem before, and other firms based there, including Hertz, Budget, Alamo and Enterprise, all said they would accept it but had no cars available to hire.
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