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AI chatbot launches on Gov.UK to help business users – with mixed results

Initial test run of GPT-4o technology can help with regulations but ‘cannot provide predictions or opinions’

It speaks a bit of Welsh, can recite the building regulations, refuses to say whether Rishi Sunak is better than Keir Starmer and won’t explain the UK corporation tax regime. The government is launching an artificial intelligence chatbot to help businesses chart the 700,000 page labyrinth that is the Gov.UK website and it looks like users can expect varied results.

The experimental system will be tested by up to 15,000 business users before wider availability, possibly next year. Before you get started it warns: “The biggest limitation of AI tools like me is a problem known as ‘hallucination’. This means we sometimes make up false information or facts but present them to you confidently.”

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