Hiring a car in Europe is still something of a leap of faith, despite big improvements in recent years
Last summer I hired a car from Avis in Montenegro. When I picked up the car, I was asked if I wanted the additional excess insurance, and I said no, as I had already bought some from a third party. They then told me they needed to take the car hire deposit in two separate credit card payments because of transaction limits.
It was only when I got home that I realised I had signed up for the excess insurance at a cost of hundreds of euros. Only one of the card payments had been the refundable deposit. It appears that other customers who used the same Avis site have been complaining of similar treatment on Google reviews.
About Author
More Stories
I see my wife once a year. Can I question her on her love life?
Friendship, fitness and freedom: why LGBTQ+ Australians are turning to sports clubs to find ‘queer joy’
My partner and I argue constantly – and she puts all the blame on me | Ask Annalisa Barbieri