Boots money-back guarantee on £3,100 hearing aid is a lost cause

I bought a pair but mislaid one. When I asked for a refund I expected half back, but only got £685

My hearing has been deteriorating for quite some time now and, on the recommendation of a friend, I arranged to visit Boots Hearingcare. After several cancelled appointments (by them) I eventually got a pair of Phonak Virto aids to try out, paying a total of £3,100.

For various reasons I found them difficult to adjust to and, because of staffing issues at my local Hitchin branch, which is temporarily closed, had a lot of problems trying to get help. Staff at the Boots in Solihull were able to assist and suggested returning the aids under the 60-day money-back guarantee.

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