Academics decry algorithmic monitoring of workers and call for stronger standards – but US unions have been slow to act
From algorithms firing staff without human intervention to software keeping tabs on bathroom breaks, technologies including artificial intelligence are already upsetting workers and unsettling workplaces.
At call centers, AI systems record and grade how workers handle calls, often giving failing grades for not sticking to the script. Some corporate software spies on workers to see whether they ever write the word “union” in their emails.
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