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Dartford Crossing charge firm doesn’t reply over payment errors

Money has been taken unnecessarily on several occasions but I am hitting a brick wall

I have an account with Dart Charge as I use the Dartford Crossing about once a month. This allows it to top up my account from my credit card.

However, on several occasions, it has taken money unnecessarily. It has also made “other charges” for no apparent reason. This occurred three times late last year, and twice this year.

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