Consumer Action Law Centre says providers should do more to direct customers to help as average energy bill debts increase by $750 since 2021
Follow our Australia news live blog for the latest updatesGet our morning and afternoon news emails, free app or daily news podcast
Victorians seeking help with their struggle to pay for electricity have seen their average energy bill debts blow out to almost $2,500 – an increase of nearly $750 since 2021, a new report has found.
The Consumer Action Law Centre report, published on Thursday, found issues with energy companies not informing households of financial hardship entitlements and pressuring them into committing to unaffordable payment plans.
Sign up for Guardian Australia’s free morning and afternoon email newsletters for your daily news roundup
About Author
More Stories
Labor was warned its perceived ‘one-sided’ Israel support over Gaza raised social cohesion concerns
Internet shutdowns at record high in Africa as access ‘weaponised’
Virgin aims to raise £700m to rival Eurostar on cross-Channel trains