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I was promised a confirmation, but it hasn’t arrived – and without the reference number, I can’t cancel
Last week I used Booking.com to book return business class flights from the UK to Kathmandu in October. I was going out with Qatar Airways and back with Vistara, at a total cost of £3,679.
Once the payment had gone through, the website told me I would receive an email with the booking reference and details within a few hours. However, no booking reference arrived.
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