Her landline is vital for an emergency alarm but it insists on a new 18-month contract if she cancels broadband
My 100-year-old mother has been a BT customer for more than 70 years. After a bad fall in March she was hospitalised for eight weeks. She has not been able to return home because of increased frailty and went into a care home in early May.
She is paying £128 a month for phone and broadband (which she hardly ever uses). I want to cancel the broadband but keep her landline. She is still hopeful of returning home and if she does will need to reinstate her emergency alarm service, which requires a landline.
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