‘I log into a torture chamber each day’: the strain of moderating social media

As jobs screening US, UK and EU platforms are shifted to India, viewing ‘gore’ to clean up the web has traumatised moderators

‘I had to watch every frame of a recent stabbing video … It will never leave me,” says Harun*, one of many moderators reviewing harmful online content in India, as social media companies increasingly move the challenging work offshore.

Moderators working in Hyderabad, a major IT hub in south Asia, have spoken of the strain on their mental health of reviewing images and videos of sexual and violent content, sometimes including trafficked children.

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