I’ve been waiting months for Virgin Money to look at my £18,500 claim

Getting the banks to pay a section 75 refund is often a slow and long-winded process

In December 2022, I used my Virgin Money credit card to pay £500 towards an £18,500 order for a large quantity of insulated concrete blocks. These were to be used in the self-build construction of my house. The rest of the money was paid by bank transfer.

Six months later, and before the blocks had been delivered, I was informed that the supplying company, Insul Hub, had ceased trading and was going into liquidation. I was told the company was “unable to meet existing obligations” to its customers.

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