Labor’s bid to bolster Australian airline passenger rights may prove weaker than existing law, Choice warns

Consumer advocacy group says draft charter should include the right to a replacement or a refund when a flight is cancelled or significantly delayed

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Labor’s proposal to bolster airline customers’ rights to empower them against poor service and disruptions offers weaker protections than those Australians are already entitled to under consumer law, Choice has warned.

The consumer advocacy group also criticised the use of timeframe “targets” instead of “deadlines” as being more likely to let airlines off the hook more easily.

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