New documents reveal 27 of 32 claim types including jobseeker experiencing blow out in wait times, following return to pre-pandemic staffing levels
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Centrelink is experiencing a significant blowout in wait times for claims, with 27 out of 32 payment types including jobseeker experiencing a sharp increase in processing timesince Labor came to power.
On Wednesday, Guardian Australia reported a similar trend in call wait times, with data tabled in Senate estimates revealing only 23% of calls to Centrelink were answered in July and August, compared with 35% over the 2022-23 financial year.
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