In a video statement released on Friday, the freshly appointed boss commits to a review of customer policies but asks for patience from customers. ‘I know that we have let you down in many ways, and for that I am sorry,’ Vanessa Hudson says. ‘We understand we need to earn your trust back, not with what we say but what we do and how we behave. This is going to take time and I ask for your patience.’ Hudson says the company is bolstering call centres with more staff, adding more frequent flyer seats and reviewing customer policies ‘to make sure they’re fair’. The Senate inquiry into the state of Australia’s airline industry is holding its second hearing in Perth on Friday, featuring competition watchdog, the ACCC; various airports and farmers groups
• Qantas CEO ordered into mediation with union to decide compensation for sacked workers
About Author
More Stories
Xi Jinping tells Alibaba’s Jack Ma and Chinese tech chiefs to ‘show their talent’
Nigeria sues crypto giant Binance for $81.5bn in economic losses and back tax
iPhone designer still asks: ‘I wonder what Steve Jobs would do?’ – despite being told not to