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O2 failed to flag a five-hour scam phone call that cost me £914

It took the money for a call to Tunisia even though I never dial internationally

When I received my monthly bill from O2, I was shocked to see a payment of £914 had been taken. I phoned customer service and was told this was because of an international phone call I had made to Tunisia.

I don’t know anyone in Tunisia. I then logged into My O2 and discovered a fraudulent call lasting almost five hours.

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