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Qantas CEO Vanessa Hudson apologises after airline ‘let down’ customers

New airline boss issues video statement saying company needs to earn back trust of the public

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The Qantas CEO, Vanessa Hudson, has issued an apology to customers, promising to return the airline to its former esteem after a “humbling period”.

In a video statement released on Friday, the freshly appointed boss committed to review of customer policies to ensure they’re fair but asked for patience from customers.

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