The airline’s defence to the Australian Competition and Consumer Commission legal action denies it charged customers a ‘fee for no service’
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Qantas has claimed it doesn’t sell customers tickets to any particular flight, but rather a “bundle of rights” that includes alternative options in the event of cancellations, as it responds to allegations it sold tickets to thousands of already cancelled flights.
The embattled airline revealed its view as it filed its legal defence responding to the Australian Competition and Consumer Commission’s (ACCC) legal action alleging it had advertised and sold tickets for more than 8,000 flights that it had already cancelled in its internal system.
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