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We had taken out the insurance after booking for The Pillowman in the West End, but it has refused a refund when we had to cancel
I booked two tickets to see a play, The Pillowman, in the West End of London on the evening of 19 July, travelling from Manchester and staying overnight in the capital.
For the first time, I took out ticket insurance, paying Secure My Booking £7 through the ATG website.
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