Services Australia apologises to staff over ‘unfair toll’ of robodebt

Agency’s chief executive says Centrelink staff acted in ‘good faith’, following damning royal commission findings

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Services Australia staff have received an apology from management over the robodebt scandal, with the agency’s chief executive saying that workers who enforced the scheme had suffered an “unfair toll”.

In a video message sent to staff on Friday afternoon, the Services Australia chief executive, Rebecca Skinner, praised staff who had spoken up about the unlawful income averaging scheme – which was the subject of a damning royal commission this year.

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