From using non-verbal signals to having a ‘no petulance’ rule, readers share their hot tips for keeping their cool
While differences in perspective can be good for any relationship, when a disagreement escalates into words that can’t be unsaid, no one wins.
But making sure dissent doesn’t devolve into drama is easier said than done. Even Joseph Grenny, author of the constructive conflict handbook Crucial Conversations, admits to having spent a night on the couch in protest over toothpaste spittle on a mirror.
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