The London CIV rail ticket could be the missing link for passengers delayed for their train through no fault of their own
Two weeks ago I caught a train from Stafford to London Euston that was due to arrive at lunchtime – in time to catch the Eurostar to Brussels two hours later.
However there was a fatality on the line at Rugby, and all trains were cancelled going into London on the west coast mainline. I ended up having to change my ticket from St Pancras to Brussels, at a cost of £125. Eurostar stated that it wasn’t on their service, so it wasn’t their responsibility.
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