‘To them, we are like robots. The things that make us human are ground out of you’: the inside story of a strike at Amazon

When staff in Coventry downed tools, they kickstarted a David v Goliath battle against one of the most powerful companies on Earth. This is what happened next

It takes a lot to frighten Zee. The 35-year-old father of two rarely gets flustered: not when he first set out on the 4,000-mile journey from his family home in Pakistan to the UK more than a decade ago; not during the years he spent struggling for survival on the fringes of Britain’s formal economy; not when the Home Office threatened to deport him, plunging his young family into uncertainty. But the cold, foggy, final hours of 24 January this year – they felt different. “My heart was pounding,” Zee remembers. “My mind was scared.”

That was the night Zee and his colleagues at Amazon’s BHX4 warehouse in Coventry decided to make history, abandoning their workstations and launching an unprecedented stoppage to demand higher wages. They had walked out before, in a spontaneous, ad hoc protest. But this was different: a carefully planned and legal effort, the likes of which Amazon UK had never faced. Standing in their way at the exit gates was a line of senior managers who had the power to make or break each worker’s future, staring down anyone who might dare to pass. “As midnight struck, I kept catching other people’s eyes: do we go, or do we stay?” Zee recalls. “We didn’t know what would happen if we crossed that threshold. But we did know that somebody, somewhere had to be the first to try.”