Exclusive: Watchdog contracted third-party providers to conduct audits despite a review warning it was a ‘significant risk’
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More than two-thirds of safety and quality inspections at aged care homes have been outsourced to consultancy firms, despite warnings this presented a “significant risk” and that some contractors underestimated the standards of work required.
The Aged Care Quality and Safety Commission (ACQSA) audits residential facilities to ensure they are meeting mandated standards. Since 2021, four firms have been paid more than $40m for this work, which includes conducting interviews and searches.
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