Systems operating across government departments and police forces raise concerns about accountability and discrimination
UK officials use AI to decide on issues from benefits to marriage licences
Kate Osamor, the Labour MP for Edmonton, recently received an email from a charity about a constituent of hers who had had her benefits suspended apparently without reason.
“For well over a year now she has been trying to contact DWP [the Department for Work and Pensions] and find out more about the reason for the suspension of her UC [Universal Credit], but neither she nor our casework team have got anywhere,” the email said. “It remains unclear why DWP has suspended the claim, never mind whether this had any merit … she has been unable to pay rent for 18 months and is consequently facing eviction proceedings.”
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52 tiny annoying problems, solved! (Because when you can’t control the big stuff, start small)