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Why can’t I get a refund after UPS lost my son’s belongings?

We booked through ParcelCompare but now it says it was a prohibited item

I am trying to get my money back and compensation from ParcelCompare.

After finishing his degree in Birmingham, my son needed to get his things back to Northern Ireland. He could take some of them on his flight, and I arranged for the rest – a 32kg suitcase and a 15kg rucksack – to be picked up by UPS, which I booked via ParcelCompare for £71.

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