I moved house a few years ago and have been passed from pillar to post as I try to update my details
I have an Isa with Metro Bank that I have had for 15 years or more. I moved house a few years ago and have recently been trying to update my address with the bank.
My problem is, I keep failing its security checks. During my frequent calls, I am asked numerous questions and passed from pillar to post. I had to complete a validation process, which I failed, but Metro refused to tell me why.
About Author
More Stories
EDF sent me a £2,700 bill in my first home after foster care
Terrible things happen in life – but it is possible to recover from them
The one change that worked: I stood up to my inner critic and I’ve never looked back