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I asked the supplier to remove an old prepayment model two years ago, and as a result I’m overpaying
I bought a flat at the end of 2021. On moving in I asked SSE – now Ovo – to take out the old prepayment meter, and another old off-peak meter that I wasn’t ever going to use.
It is now two years on, and I have got nowhere. I have been to the ombudsman, which has ordered the company to do it, but nothing has happened.
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